The increasing number of researchand studies demonstrate that likable employees have more success on the job.Nowadays, being likeable andhaving a positive demeanor can surpass competency. Likeability is not a gift, it is askill set that is developed through years of experience. Studies have shownthat likeable people are more successful in business and in life. They have theopportunity to get rewarded, promoted, and elected more often than those whoare less likeable. A study done by Melinda Tamkins of Columbia Universitystates that, “popular workers were seen as trustworthy, motivated,serious, decisive and hardworking and were recommended for fast-track promotionand generous pay increases. Their less-liked colleagues were perceived asarrogant, conniving and manipulative.
Pay rises and promotions were ruled outregardless of their academic background or professional qualifications.” TheLikeability Factor by Tim Sanders explores how having an appealingpersonality can positively influence life and careers. “Life is a popularitycontest. We want to work with people that make us feel good to be around them. Likeabilityis the tiebreaker to almost anything.
” (Sanders, 2005). Being likeable is moreimportant than confidence because people gravitate towards others who create apositive emotional response in them as it delivers psychological benefits. Inother words, likability is the ability to produce a positive emotionalexperience in someone else, such as making co-workers feel good aboutthemselves. Being likeable and having a positive demeanor is important becauseif others like you, then that means that you possess the ability to get alongwith others, which is a prized workplace skill and in addition, people willsupport you in the workplace. To become more likable, it requires you tobe friendly, relevant, empathetic and authentic. According to a USA Todayarticle, being disliked can undermine the effectiveness of colleagues workingtogether and alienate customers. Managers would rather work with someone lessskilled and likeable than someone who is competent but alienates theirco-workers. As a result some companies have placed less focus on competenciesand more on determining the likeability of their employees.
The idea is that ifsomeone is lacking a specific skill set, they can always receive training butthe ability to be well-liked is not a talent that can be taught. Employers find that having alikeable employee is critical in the workplace. Likeable employees are favouredby coworkers. No one wants to work with someone who is disliked, no matter how qualifiedthey are.
How likeable an employee is can also impact customers, customers’perceptions of the employees they encounter can affect their overall opiniontowards a business. Likeability can not only help with getting along withcoworkers, it can also help in career advancements, employees who haverelationship building skills are often viewed as a valuable asset to a companyaccording to Sanders. Likeability and positive demeanor can create acollaborative environment in the workplace.
Coworkers who work with a likeablecolleague are more comfortable resulting for work to be more collaborative. There are seven components of likeability. The first is having apositive mental attitude, likeable people exude a positive mental attitude.
Thatdoes not mean they are always giddy or act silly, it means they do not ignorethe hardships or failures, but consciously reframe those difficulties andnegative emotions to more healthy and positive ones. Being positive means thatyou can find a better direction out of a problem rather than dwelling in theproblem or negative emotion itself. Second is being non-judgemental,individuals who are non-judgemental recognize that everyone is trying theirbest and they treat others with mutual respect and understanding. Third isopenness, individuals who are open-minded are open to new things whether it is meetingnew people, doing new things, or accepting new ideas.
They demonstrate opennessin their behaviour, which translates to their tone and their body language. Fourthcomponent is security, likeable individuals are ‘comfortable in their own skin’,they do not feel the need to talk over or correct others, they do not brag or incessantlytalk behind others. The fifth component is vulnerability, it is one of the mostlikeable characteristics.
Individuals who are able to admit their faults orshow compassion are more likeable. Sixth includes being able to get outside ofthe Self, being empathetic towards others show relevance in their lives as youlearn about their interests, wants and needs. The last component is alikeness, individualslike others who like them and vice versa. As humans, we constantly seek pointsof similarity in others in terms of interests, values and beliefs andexperiences.
Likeability and positive demeanor is an important attribute to have. Havinga pleasant personality is key in business and in life. Likeability is not hereditarynor is it luck, it is simply a skill set.