Tourism from the very inception of life,travel has fascinated man.
Travel and tourism have been important socialactivities of human beings from time immemorial. The urge to explore new placeswith in one’s own country or outside and seek a change of environment has been experienced from ancient times.The tourism industry get its inspirationfrom man’s motivation to travel, in earlier time people travelled to surviveand later to establish trade links with each other . As man evolved and become moreaware, he started travelling to explore the world, domestication of animalwhich were used as the mode of transport till the invention of wheels made the traveleasier and faster. A detail of evolution and growth of tourism and hospitalityindustry is given in this unit to make understand how tourism and hospitalityleads the seeds of the Hotel industry.Tourism is one of the world’s mostrapidly growing industries. Much of its growth is due to higher disposableincomes, increased leisure time and falling costs of travel. With the inventionof rail transport and air transport besides road and sea transport, hotel industrydeveloped from in to present day hotels, it is the part of the hospitalityindustry which is among the oldest commercial activities in the world.
It is actuallythe integral part of travel and tourism industries which provides a wide rangeof travel related services, such as fooding, lodging , mode of transport etc.This unit has tried to explain the relation between tourism and hotel industriestheir evolution and growth till present day situation.A hospitality industry is continuouslygrowing and developing so more and more hotels are offering every possibleservices to the guest to make him comfortable and enjoying the experience of stayingin the hotel by catering all their needs. With the growing competition, hoteliershave come up with specialty products or services to target their clientele and developa market for themselves. Hotels can be categorized on the basis of star rating,services they offer, size, their location, target audience, level of services,duration of guest stay to provide their guest an indication of their profile andwhat to expect from them.With the development of hotel industry severalinternational chains or group also came into existence a detail of few is givenin this unit.
1.3Hospitality IndustryHospitality industry is a wider term fora broad variety of service industry including hotels, restaurants, catering establishmentsand many more. This industry is very diverse and global and catering to all theneeds of travel related activity it is expected to be US$3.5 trillion industryin world economy. Hospitality refers to the relationship between guest and host;it also refers to being hospitable.
Some define hospitality as “the business of helping people to feel welcome and relaxed and toenjoy themselves” (Discover Hospitality, 2015, ) Hospitality istreating people like you would want to treated when you are travelling in otherwords it means making a tourist feels totally welcome not only as your guest butalso as the guest of the entire family i.e. family of hotel.Hospitality can be defined as deliberate, planned and sustained effortto establish and maintain mutual understanding between an organization andpublic i.
e. the business of making and keeping friends and promoting anatmosphere of better understanding the word hospitality is derived from Latinword “Hospitalitias”. Reception, welcome and in general the treatment of guest ora stranger in the most friendly manner is hospitality. In most of the countriesall over the world guest is received with a great amount of courtesy and warmthis provided with entertainment.
The basic concept of hospitality is to make theguest feels that they are always welcome”‘. Although the basic concept of hospitality has remained the same butwith the passage of time and development of technology and science, the need andwants of travelers have changed greatly thus providing numerous services and facilitiesin terms of accommodation and other basic needs such as food and beverages.Simply putting, the hospitality industry is the combination of theaccommodation and food and beverage groupings, collectively makingup the largest segment of the industry. The hospitality industry is a part of alarger enterprise known as travel and tourism industry. The travel and tourismindustry is a vast group of business with one goal in common : providingnecessary or desired services to travelers. Advances in transportation enabledmore people to travel greater distances at less cost spreading tourism acrossthe globe.
From modest origins, hospitality and tourism rose to become two ofthe largest worldwide industries.