Companies justify the necessity of such moon tiring as a precautionary measure against disgruntled or tone-deaf employees who criticize customers, harass subordinates and otherwise misbehaves . Many a times these behaviors bring workplace tensions, complaints and can damage a company’s reputation among employees (both current and prospective) and customers. Another reason to use workplace monitoring is to increase productivity of employees. For instance, monitoring software used in restaurants has resulted in revenue increase of about 7%, a sizeable gain in a low-margin industry.
Restaurants owner track performance of individual waiters, thus, allowing them to coach and train waiters whose sales are less than average. Other reasons include preventing cabinetmaking and centralization of organizations resources and theft of organization’s data. Proposal: Incidences of effective monitoring from literature and primary Interviews. Focus on increased productivity, minimizing losses and other benefits. 2. Workplace monitoring in India In India, organizations in the technology sector, biz. , IT, BOO and KOP have topped workplace monitoring.
Data security concerns is of primary importance. Laws related to data security is inadequate in India and workplace monitoring prevents intended or unintended loss of critical information. Other Macs working in India may adopt practices Of their originating country. Proposal: To study workplace monitoring practices of companies in India. 3. Monitoring tools A number of monitoring tools are available in the market Email monitoring tools – Specter Pro 2011, boaster; computer monitoring tools – ethos and hone monitoring tools – VII Empower Suite are names of some of the tools available to an organizations. Reports: To evaluate cost of these tools visa-;- visa their features and effectiveness. Information is to be collected from online brochures. 4. Impact on morale, productivity and loyalty of employees? Workplace monitoring is a very sensitive issue and raises many ethical questions. Arguments can be made for both for and against it. But, it cannot be denied that creating a ‘Big Brother’ atmosphere may incite paranoia and discontent in the workplace. Besides, it demonstrates a level of distrust on the part of the management.